Metabo Drops Refund Policy: 60-Day Guarantee & Return Steps
The merchant's current terms accept refund requests within 60 days of the order date and require returned physical items plus identifying order information.
- ✓ Refund requests accepted within 60 days of the order date.
- ✓ Physical items must be returned under the current terms.
- ✓ Shipping and handling are not included in the refund.
- ✓ Return shipping costs are the customer's responsibility.
Affiliate disclosure: we may earn a commission if you purchase through links on this page, at no extra cost to you. The live merchant terms control refund eligibility.
Direct answer: the merchant's current Terms and Conditions say refund requests are accepted within 60 days of the order date. For physical products, all items must be returned undamaged together with the buyer's full name, email address, ClickBank email invoice and order number. The merchant asks buyers to keep a record of return tracking.
The same terms state that refunds exclude shipping and handling charges, return shipping is the customer's responsibility, and items damaged when received by the merchant are not eligible for refund. The live merchant terms should control if anything changes.
What the Current Refund Terms Require
The merchant's guarantee is straightforward, but the return details matter.
Request within 60 days
The merchant terms measure the refund-request window from the order date.
Return physical items
Include your full name, email address, ClickBank email invoice and order number with the return.
Keep tracking evidence
The merchant specifically advises keeping a record of the return shipment's tracking information.
The Guarantee Is a Refund Policy — Not an Outcome Guarantee
The merchant promotes a 60-day money-back guarantee. That can reduce purchase risk, but it does not establish that a health or weight-management result is guaranteed.
Refund Terms at a Glance
| Policy element | Current merchant term | Buyer implication |
|---|---|---|
| Request window | Within 60 days of order date | Track the purchase date rather than waiting until the end of the period. |
| Physical return | Items must be returned | Keep bottles and packaging until you are sure you will keep the order. |
| Required details | Name, email, ClickBank invoice, order number | Save your confirmation email and order records. |
| Return tracking | Merchant advises keeping tracking record | Use a trackable return method and retain proof. |
| Shipping refund | Shipping/handling excluded | Your refund may be less than the total amount originally paid. |
| Return postage | Customer responsibility | Factor return-postage cost into the practical value of the guarantee. |
| Damaged returns | Not eligible if damaged when received | Package returns carefully. |
How the 60-Day Window Is Measured
The merchant's current terms say refund requests are accepted within 60 days of the order date. That is more precise than a generic statement that buyers have “60 days to try the product.” The clock is tied to the order date, not necessarily the delivery date. This distinction is particularly relevant for international buyers, whose parcels may spend more time in transit or customs.
If you think you may request a refund, note the order date when the confirmation arrives rather than relying on memory. This reduces the risk of miscalculating the eligibility window.
What Has to Be Returned
The merchant terms say that if physical items are received, all items must be returned. The merchant's guarantee language also says empty bottles can be returned within the guarantee period. Read together, the practical point is to keep the bottles rather than discarding them until you are confident you will not need the refund process.
The terms also require the return to include the buyer's full name, email address, ClickBank email invoice and order number. Those identifiers help the merchant match the parcel to the original transaction.
Why Return Tracking Matters
The merchant expressly asks customers to keep a record of their return tracking. That is a sensible documentary safeguard because the refund is issued after returned items are received. A tracking record can help establish when the parcel was shipped and whether it reached the return destination.
Use a return method that provides tracking and keep the receipt or electronic record until the refund has been completed. This page does not invent a specific return address because the current merchant instructions should control at the time a return is initiated.
Shipping and Handling Are Not Refunded
The current terms state that refunds do not include shipping or handling charges. They also place return shipping costs on the customer. This means a “100% money-back guarantee” should be understood together with those exclusions rather than interpreted as reimbursement of every cost associated with the transaction.
For package comparisons, this is important because two- and three-bottle packages on the approved route currently add shipping, while the six-bottle package displays free shipping. The Shipping guide explains the current delivery and package-shipping structure.
Damaged Return Rule
The merchant terms say that items damaged when received by the merchant are not eligible for refund. Buyers returning physical bottles should therefore package them securely enough to reduce the risk of damage in transit. The policy language does not specify a particular packaging method, so this page does not prescribe one.
If a parcel is already damaged when originally delivered to you, that is a different issue from damage occurring during the return. Contact the merchant using its current support channel and document the condition of the delivery.
Merchant Guarantee Language vs Terms and Conditions
The sales page describes a 60-day, money-back guarantee and says buyers can return even empty bottles. The formal Terms and Conditions add operational details: the request window is tied to the order date, physical items must be returned, identifying order information must accompany the return, return postage is the customer's responsibility, and shipping/handling are excluded.
When broad promotional language and detailed terms appear together, use the detailed terms for the mechanics of the return. The merchant's live terms remain the controlling source for eligibility and process.
What to Save After Purchase
- Your order confirmation and order number.
- The email address used for the order.
- The ClickBank email invoice.
- The bottles and other physical items until the refund period has passed.
- Any correspondence with merchant support.
- Return-shipment tracking if you send the product back.
Refund Policy and Product Evaluation Are Separate
A generous refund window can make a purchase easier to reverse, but it does not increase the scientific strength of the product's health claims. The Review and Ingredients pages address product and evidence questions separately from the commercial return policy.
Likewise, refund eligibility should not be inferred from a testimonial or marketing statement. Use the merchant's live Terms and Conditions and support instructions if you need to initiate a return.
Practical Refund Checklist
- Confirm the order date and calculate the 60-day request window.
- Contact the merchant through the current support route for return instructions.
- Retain all physical items unless merchant support tells you otherwise.
- Include the required identifying information.
- Use a trackable return method and keep the tracking record.
- Remember that shipping/handling and return postage are not included in the refund under the current terms.
Practical takeaway: the merchant currently offers a 60-day refund window, but the operational terms matter: physical items must be returned, identifying order information is required, return tracking should be retained, shipping/handling are excluded, and return postage is paid by the customer.
Metabo Drops Refund Policy FAQ
How long is the refund window?
The current merchant Terms and Conditions say refund requests are accepted within 60 days of the order date.
Do I have to return the bottles?
The terms say physical items must be returned. The merchant's guarantee page also states that empty bottles can be returned within the guarantee period.
Are shipping charges refunded?
No. The current merchant terms state that refunds do not include shipping or handling charges, and return shipping is the customer's responsibility.
What if the return arrives damaged?
The merchant terms state that items damaged when received are not eligible for refund.
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